Awareness Programme under Pensioner’s Portal

The Department of Pension and Pensioners Welfare, Ministry of Personnel, Public Grievances and Pensions is implementing a web based mission mode project on pensions namely Pensioner’s Portal under the National e-Governance Plan. Under the project, the Department has Centralized Pension Grievances Redressal and Monitoring System (CPENGRAMS). The Awareness Programme will be chaired by Mr. Sanjay Kothari, Secretary of the Department.

The Department is proposing to conduct the next such Awareness Programme for Pensioners in and around Jallandhar (Punjab) on March 01, 2014. The mobilization of the pensioners will be done in association with All India Central Government Pensioners Association, Jallandhar City which is the identified pensioner’s Association under the Pensioner’s Portal

The basic objective of the project is to facilitate redressal of Pensioners’ Grievances as also to provide information and guidance to pensioners on various pension and retirement related matters. User Ministries/Departments, Pensioners, Banks, CGA.CPAO, Post Offices etc. are the stakeholders in this venture aimed at welfare of the Pensioners.

With a view to providing know how about the operational aspects of this portal and the grievances redressal mechanism in particular, the Department of Pensions is conducting Awareness Programme at different stations in the country. So far such programmes have been conducted at Chandigarh, Bangalore, Bhubaneswar, Pune, Lucknow, Thiruvanthapuram and Kolkata for Pensioners/Pensioners’ Association who are major stakeholders.